Your care is at the heart of everything CorePhysio does. Elizabeth Hampton founded CorePhysio because she wanted to “create a different physical therapy experience, one that blended hospitality and supporting the independent choice of every consumer to choose their PT care.” For 16 years, she’s created a space that does just that.
CorePhysio provides orthopedic, sports and spine, and pelvic health physical therapy in Bellingham and Whatcom County, helping clients feel empowered in their movement and bodies. Their success, and the happiness of their clients, derives from five key elements that define their approach to health and wellness. If you’re looking for a top notch physical therapy experience, here are some things to keep in mind.
1. You are the focus. This may seem like a no-brainer, but it’s surprisingly overlooked in many physical therapy clinics. At CorePhysio, you are always the focus of your clinician’s care. The clinician sees one client at a time, always prioritizing you, your needs, and your care. You’re fully engaged in your rehab, not just going through the motions. “We were structuring appointments the way other PT clinics in the pandemic have shifted to offering before the pandemic,” says CorePhysio Operations Director Janis Wolfe. “We’ve always prided ourselves on having one-to-one care with a clinician and have always followed all protocols to a T.”
2. You get the right resources at the right time. Timing is everything when it comes to physical therapy. After all, you want to be able to do all your favorite activities and feel good in your body; you shouldn’t have to wait. CorePhysio gives you ready access to technology such as text, email, online form submission, online payment, and good old-fashioned human conversation whenever you need it. CorePhysio is big enough to provide excellent resources, but also still small enough to create a personalized experience.
“Consumers aren’t going to pay a copay to someone because the clinic is on the way home from work. We’re not a Starbucks here!” Hampton says with a laugh. “Sometimes physical therapy clinics are recommended based on your address.”
A little research can go a long way. “Choose your clinic based on reputation, access to technology, and the ease of talking to a human being,” says Hampton. “A lot of the time, people can get their questions answered by text or online, and that’s awesome. But if you don’t know who you want to see, or have a sensitive diagnosis, or just want to know you’re in the right place, a human conversation makes a big difference.”
3. You can tell you’re in the right hands. “There are some words like ‘meaningful’ and ‘relevant’ that always come up with clients who feel their experience has resonated with them,” Hampton says. “It doesn’t feel like they’re just doing an exercise, or just getting manual therapy. The client should say, ‘It feels like I’m on the right path; it feels like the investment of my time has a yield.’ One client said, ‘It just feels like a hell, yeah!’ That’s what people should expect from their care.”
Clients get that ‘hell, yeah’ feeling from the compassion and experience that CorePhysio’s clinicians and business personnel demonstrate during every step of the physical therapy process. “We’ve got an incredible team,” Hampton raves. “Our clinical staff is like a living clinical library. We ensure that every client is matched specifically and precisely with a clinician who doesn’t just have an available appointment slot but who would truly meet their needs—in their specialty, personality, the way they teach. We take the concept of matching a client with a clinician very seriously.”
Wolfe agrees. “We have such a fantastic team. We’re all innovators, from the business office to the clinical staff.”
4. Doing business is easy. Not only are CorePhysio’s clinicians outstanding in their field—everyone who works in the office is, as well. “One thing that’s so important is the skill of the professionals who answer our phones,” says Hampton. “Clients are leading detailed conversations now and asking really important questions—everything from our cleaning processes to safety steps we’re taking. They ask about their clinician, and are discerning about where they go for physical therapy rehab.”
Those health and safety standards? They’ve always been excellent, but have become exemplary in response to COVID-19, both in the office and out. “COVID doesn’t care if I’m working as a healthcare professional or if I’m walking around the community as a consumer,” Hampton says. “Our team has an agreement and understanding about the choices we make inside and outside of work to keep ourselves safe, our families safe, and our clients safe. We’re called to a higher level of accountability.” Check out this video, which explains more.
That accountability extends to every aspect of your care at CorePhysio. Billing is transparent, aligns with your insurance contract, and you can call to ask an expert questions and get copies of your records. When your clinician goes on vacation, your care continues, thanks to skilled staff who keep you moving forward. Not only that, clinicians design hybrid in-person or telehealth visits, depending on your needs.
5. You experience change for the better. At the end of the day, you want your physical therapy experience to leave you feeling empowered, hopeful, and moving with greater ease. And that’s what the team at CorePhysio guarantees. “People should expect a ‘hell, yeah!’ from their care,” Hampton says. And at CorePhysio, that’s exactly what you’ll get.
